Consultancy engagements
Operational assessments, service standards projects and pre-opening readiness reviews for hospitality businesses.
Request examplesProjects & portfolio
Engagements, shared with permission.
Since our founding in 2018, we have partnered with hospitality and service organisations across Ethiopia. We publish named client engagements only where shared with permission, keeping sensitive operating figures confidential.
Inaugural Engagement · Since 2018
Magnolia Hotel — Management Team Support
Our first engagement was with Magnolia Hotel, where PSD worked directly alongside the supporting management team to strengthen day-to-day operations and guest service delivery.
Rather than handing over a static report from the outside, our team embedded with hotel leadership during active operations — aligning shift routines, supporting supervisors on the floor, and helping the management team deliver a memorable standard of hospitality.
Discuss a management support engagement
01
Client & milestone
Magnolia Hotel — PSD's foundational hospitality engagement following our establishment in 2018.
02
Engagement focus
Hands-on partnership and operational support alongside the hotel's management team.
03
Delivery model
On-the-ground management support, shift coordination, and frontline service reinforcement.
Scope of work
Three kinds of engagement
Across our portfolio, our client work falls into three connected areas. Additional project examples and references are available on request.
Training engagements
Cohort programmes in customer service, supervisory skills and leadership, delivered in-house or on-site.
Request examplesManagement support
Hands-on guidance through implementation — shift structure, supervision routines and quality assurance.
Request examplesCase study format
How we present each project
When client engagements are published with permission, each one is written to this structure — so a reader can judge the work rather than just the claim.
Where a client cannot be named, we use sector language instead ("a 60-room city hotel"), which protects the relationship while still giving a prospective client something concrete to evaluate.
01
Context
The organisation, its size, and the operating situation it was in.
02
Challenge
The specific problem, stated plainly — including the parts that were uncomfortable.
03
Approach
What we actually did, in what sequence, and over what period.
04
Outcome
Measured against the baseline agreed before work started — with client sign-off.
References
Ask us directly
For tenders, due diligence and procurement processes, we can supply references and engagement summaries directly — usually faster than waiting for a website to be updated.
What we can usually provide on request: a list of comparable engagements, contactable references where the client has agreed, our consultancy and training scope statements, and company registration documentation.
Request referencesNamed client organisations and outcome figures are withheld until written permission is confirmed for each engagement.
Sectors
Where we have worked
Our engagements concentrate on organisations where service quality is the product.
01
Hotels & lodges
Operational standards, front office, housekeeping and pre-opening readiness.
02
Restaurants & food service
Service flow, sequencing, supervision and guest complaint handling.
03
Hospitality groups
Consistent standards across properties and shared training frameworks.
04
Corporate & service teams
Customer service behaviour and supervisory capability outside hospitality.
Need a reference for a tender?
Tell us the format your procurement process requires and we will send what we can supply.